Sonic Drive-In offers multiple ways to get help with orders, app issues, or feedback, making customer support easy to access. You can call their phone support at 1-866-657-6642 from 7:00 AM to 12:00 AM CST, seven days a week. For bigger concerns, contact their corporate office at +1 (405) 225-5000. Additionally, Sonic provides options to submit questions or issues via an online form or email at [email protected]. They also offer live chat on their website during the same hours as phone support. If you prefer social media, reach out to them on Twitter or Facebook for quick responses. Most Sonic locations open at 6:00 AM on weekdays and 8:00 AM on Sundays, closing at midnight daily. This system makes it easy for customers to find support for any concerns.
Sonic Drive In Customer Support
Sonic Drive-In offers a variety of customer service options for inquiries related to food orders, technical issues with their app, feedback, and general concerns. Whether you’re facing issues with a specific drive-in order or a technical problem with the Sonic mobile app, there are multiple ways to get assistance.
Sonic Hours in 2024
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 6:00 AM | 12:00 AM (Midnight) |
| Tuesday | 6:00 AM | 12:00 AM (Midnight) |
| Wednesday | 6:00 AM | 12:00 AM (Midnight) |
| Thursday | 6:00 AM | 12:00 AM (Midnight) |
| Friday | 6:00 AM | 12:00 AM (Midnight) |
| Saturday | 6:00 AM | 12:00 AM (Midnight) |
| Sunday | 8:00 AM | 12:00 AM (Midnight) |
Note: These hours can vary slightly by location, so it’s always a good idea to confirm with your local Sonic.
Sonic Customer Service Hours
| Service Type | Hours of Operation |
|---|---|
| Phone Support (1-866-657-6642) | 7:00 AM to 12:00 AM (CST), 7 days a week |
| Online Chat | 7:00 AM to 12:00 AM (CST), 7 days a week |
| Corporate Office | 8:30 AM to 5:30 PM (CST), Monday to Friday |
Quick Ways to Contact Sonic Drive-In Customer Service
- Phone Support: Call 1-866-657-6642 (7 AM to 12 AM CST) for drive-in service inquiries.
- Corporate Office: Contact +1 (405) 225-5000 for serious concerns.
- Online Form: Submit complaints or inquiries via their online form.
- Email: Reach out at [email protected] for non-urgent issues.
- Chat: Use live chat on their website or app (7 AM to 12 AM CST).
- Social Media: Message them on Twitter or Facebook for quick responses.
Contact Sonic Customer Support (Drive-In Specific Issues)
If you need assistance with a Sonic Drive-In order, app usage, or general feedback, here are your options:
Phone Support:
For immediate help regarding drive-in orders, call 1-866-657-6642 (1-866-OKSONIC). This support line is available daily from 7:00 AM to 12:00 AM CST, ensuring issues are resolved in a timely manner.
Online Form:
Sonic provides an online form to submit complaints or compliments. You can detail issues with drive-in services, app problems, or any other concerns. Responses typically take 24 to 48 hours. The form is available on their official website.
Email Support:
For non-urgent matters, Sonic’s team can be reached via email at [email protected].
Chat Support:
Sonic offers chat support through their website and mobile app. This service operates during the same hours as phone support: 7:00 AM to 12:00 AM CST.
Social Media & Alternative Contact Options
Social Media: Sonic is active on social media platforms like Twitter and Facebook. Customers often reach out through these platforms for quick feedback. Sonic’s support team frequently replies to direct messages and tweets. You can contact them through their official handles.
Corporate Headquarters:
If your issue is more serious or you need to escalate it, you can contact Sonic’s corporate office:
Sonic Corporation
300 Johnny Bench Dr, Suite 400
Oklahoma City, Oklahoma 73104
Phone: (405) 225-5000.
FAQs and Troubleshooting (For App and Mobile Issues)
Sonic’s mobile app is crucial for ordering ahead, earning rewards, and accessing exclusive promotions. If you run into technical issues with the app, here’s what you can do:
- Check the FAQ Section:
Sonic’s FAQ page covers a range of issues from payment errors to promo code problems. This section can help you solve common issues quickly without needing to contact support. - App-Specific Issues:
If you’re having trouble with the Sonic app (e.g., login problems, app crashes, or payment issues), ensure that your app is updated to the latest version. You can also use the Help & Support section in the app or contact technical support at 1-866-657-6642.
Sonic Internet Service Customer Support (For Internet Subscribers)
For Sonic Internet customers, there is a dedicated customer service setup for both technical and billing issues. Sonic offers high-speed fiber internet, primarily in California, and their support system is highly rated.
Technical Support (Sonic Internet):
Phone Support:
Reach Sonic Internet customer support at 1-855-394-0100, available from 8 AM to 10 PM PST, seven days a week.
Email Support:
For technical inquiries, you can email [email protected]. The response time is typically within a few hours during operating times.
Billing Support:
For billing inquiries, you can call 1-888-766-4233 between Monday and Saturday from 8 AM to 5 PM PST. Alternatively, you can email [email protected] for any payment-related concerns.
SMS Support:
Text 1-833-836-0300 for a faster response to your questions or technical issues.
Sonic Fiber Internet Features & Support:
Sonic’s internet service is known for its speed, reliability, and affordability. If you encounter technical issues such as slow internet speeds or connection problems, their customer support team is available 24/7 to assist you.
Complaints and Feedback
- Filing Complaints:
If you’re not satisfied with any part of Sonic’s service—whether at a drive-in or with their internet services—you can escalate the issue by calling the Customer Satisfaction Team at 1-866-657-6642. Sonic takes complaints seriously and typically responds within 48 hours. - Feedback Forms:
For less urgent feedback or general suggestions, you can use their online feedback forms. This feedback is reviewed to improve their services continuously.
Common Issues Customers Face
Promo Codes Not Working:
If your promo code isn’t working, it may be expired or restricted to specific locations. Ensure that you check the valid dates and terms. If the promo code should still be valid and isn’t working, contact customer service for assistance.
Order Discrepancies:
If you received an incorrect order or items were missing, it’s best to report it immediately via phone or chat support. Sonic often resolves these issues by offering replacements or refunds.
Conclusion
Sonic provides a comprehensive customer support system across various platforms to ensure that all customer concerns, from drive-in orders to internet service issues, are addressed efficiently. For immediate issues, phone or chat support is recommended, while email and online forms can be used for less urgent matters. Sonic strives to resolve all concerns in a timely and professional manner, making it easy for customers to get the help they need.